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Shipping & Contact Information

Contact

 

If there is a question or concern with your order contact oatmealsupport@gmail.com
We only provide email support at this time.

Hours of operation:  Monday-Friday 8am - 5pm PT

Shipping Times
The Minions at Oatmeal Support strive to fulfill the orders within 3-5 working days. When we are really busy we may take a day or two longer. Please, if you email us on a Friday, we won’t get your e-mail until Monday (we stubbornly insist on having days off).  If we are behind, it may be a few days before we respond.  We are a small operation so please be patient.

Tracking Numbers
When you place the order you will receive a confirmation e-mail, as well as an e-mail when we ship.  US domestic orders will receive a tracking number (except for stickers/buttons and single card orders) .
Domestically we ship US Postal Service and UPS.
 
Internationally we ship postal service.
If you would like to ship UPS please contact their website WWW.UPS.Com and arrange for a pickup at our address using your account number. Our pick up address is 
OatmealSupport
51005 State Rte 20
Rockport Wa 98283
United States
International customers are responsible for any VAT or import duties / fees on their order. 

Domestic orders
Ideally you should receive your order within a week of shipping. If the link to the tracking number is not working, occasionally they only track at delivery. Don’t panic if you got a tracking number and the link isn’t working immediately.

International shipping
We do not provide tracking for international orders. We can get you a customs number but have found the cost of shipping internationally with tracking is prohibitive.  
The minimum transit time for international shipping is 3-4 weeks (even to Canada).
We have had shipments to China take up to 8 weeks. If you haven’t gotten your order within 4 weeks of the shipping confirmation send us a quick e-mail.
Our apologies
 We no longer ship to India, Argentina, Morocco, or Mexico.  We found that most of the orders sent there would never arrive at their destination.  Needless to say, this was very frustrating for our customers and we had no control over actually getting the product to them.  We find that people are happier not being able to order, rather than ordering and never receiving their products.


Shipping costs are carrier calculated and are linked through the chosen carrier website.



Athletic (running) Shirt Sizing

You can view the measurements of our athletic running shirts by clicking here.


Shirt/Underwear  Sizing

All Oatmeal shirts  are made with American Apparel's 100% preshrunk combed cotton knit fabric. Expect about 5-7% (about a half a shirt size) shrinkage after normal wash. Wash warm, dry low. Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash.
American Apparel shirts are the softest, smoothest, best-looking T-shirt available anywhere.
They are made of 100% Fine Jersey cotton, combed for softness and comfort
They tend to be a snug fit. If in doubt order larger.
Info on the sizing from American apparel:
Sizing for youth/children's shirts : http://www.americanapparel.net/sizing/default.asp?chart=kids.tops
Sizing for Boxer Briefs : http://www.americanapparel.net/sizing/size.asp?chart=mu.undies&region=US&lang=en
Sizing for Ladies Undies http://www.americanapparel.net/sizing/default.asp?chart=womens.panties
Sizing for Pet shirts:http://www.americanapparel.net/sizing/default.asp?c=5A5082&chart=pets.pets
THERE ARE NO RETURNS/EXCHANGES/REFUNDS ON UNDERWEAR

Shirt Returns
If there is an issue with size on the t-shirts we will accept returns but not exchanges. The price of the shirt will be refunded to you (less the shipping costs)  When the return is received in new condition (must not be worn or washed) the account will be credited. Please enclose the name the order was placed under and your order number with the return.
 
Other mishaps
Any changes in an address require a reshipment fee.
If you have given us an incomplete/ incorrect address and your item is lost and/or returned, we will require that you send us the money for the reshipment. Minimum charge for a reshipment is 1.99+
If your order is lost in transit you will be given the option of a reshipment or refund for the missing items (less the shipping fees) . Once we have reshipped once we are unable to reship for a third time or offer a refund.


 Other Merchandise Returns
We will issue refunds for customers who aren't completely satisfied with our products, but we require that you ship the product back to us before we will process the refund, less the shipping . Please include the original invoice or order number. For items with free shipping there is a 30% restocking fee. 
No returns/refunds after 60 days.
 
 THERE ARE NO RETURNS/EXCHANGES/REFUNDS ON UNDERWEAR
Any other order related concerns must be addressed within 60 days
No refunds/returns  after 60 days
Return to 
OatmealSupport
51005 State Rte 20
Rockport Wa 98283

Damaged Products
If your product is damaged during shipping, we ask that you take a photo of the damaged product and email it to us.  Once we receive the photo, we’ll send you a replacement free of charge. 

Wholesale Requests
If you’re interested in purchasing wholesale please contact filter@theoatmeal.com for more information.