Shipping & Contact Information
Hours of operation: Monday-Friday 9am - 5pm PT
The Minions at Oatmeal Support strive to fulfill the orders within 3-5 working days. When we are really busy we may take a day or two longer. Please, if you email us on a Friday, we won’t get your e-mail until Monday (we stubbornly insist on having days off). If we are behind, it may be a few days before we respond. We are a small operation so please be patient.
When you place the order you will receive a confirmation e-mail, as well as an e-mail when we ship. US domestic orders will receive a tracking number (except for stickers/buttons and single card orders) .
International customers are responsible for any VAT or import duties / fees on their order.
Ideally you should receive your order within a week of shipping. If the link to the tracking number is not working, occasionally they only track at delivery. Don’t panic if you got a tracking number and the link isn’t working immediately.
We do not provide tracking for international orders. We can get you a customs number but have found the cost of shipping internationally with tracking is prohibitive.
The minimum transit time for international shipping is 3-4 weeks (even to Canada).
We have had shipments to China take up to 8 weeks. If you haven’t gotten your order within 4 weeks of the shipping confirmation send us a quick e-mail.
Shipping costs are carrier calculated and are linked through the chosen carrier website.
Virtual Race Running Shirt Sizing
You can view the measurements of our Virtual Race running shirts here: men's size chart and women's size chart. When in doubt size up. SORRY, THERE ARE NO RETURNS/EXCHANGES/REFUNDS ON VIRTUAL RACE RUNNING SHIRTS.
Athletic (running) Shirt Sizing
Shirt/Underwear SizingAll Oatmeal shirts are made with American Apparel's 100% preshrunk combed cotton knit fabric. Expect about 5-7% (about a half a shirt size) shrinkage after normal wash. Wash warm, dry low. Although you should not expect any significant fading, wash colors separately from whites, especially on the first wash.
American Apparel shirts are the softest, smoothest, best-looking T-shirt available anywhere.
They are made of 100% Fine Jersey cotton, combed for softness and comfort
They tend to be a snug fit. If in doubt order larger.
Info on the sizing from American apparel:
Sizing for men's / unisex shirts: http://www.americanapparel.net/sizing/default.asp?chart=mu.shirts
THERE ARE NO RETURNS/EXCHANGES/REFUNDS ON UNDERWEAR
If there is an issue with size on the t-shirts we will accept returns but not exchanges. The price of the shirt will be refunded to you (less the shipping costs) When the return is received in new condition (must not be worn or washed) the account will be credited. Please enclose the name the order was placed under and your order number with the return.
Other Merchandise Returns
We will issue refunds for customers who aren't completely satisfied with our products, but we require that you ship the product back to us before we will process the refund, less the shipping . Please include the original invoice or order number. For items with free shipping there is a 30% restocking fee.
If your product is damaged during shipping, we ask that you take a photo of the damaged product and email it to us. Once we receive the photo, we’ll send you a replacement free of charge.
If you’re interested in purchasing wholesale please contact firstname.lastname@example.org for more information.