Shipping & Contact Information
If there is a question or concern with your order contact oatmealsupport@gmail.com.
Hours of operation: Monday-Friday 9am - 5pm PT
Shipping Times
The Minions at Oatmeal Support strive to fulfill the orders within 3-5 working days. When we are really busy we may take a day or two longer. Please, if you email us on a Friday, we won’t get your e-mail until Monday (we stubbornly insist on having days off). If we are behind, it may be a few days before we respond. We are a small operation so please be patient.
Tracking Numbers
When you place the order you will receive a confirmation e-mail, as well as an e-mail when we ship. US domestic orders will receive a tracking number (except for stickers/buttons and single card orders) .
International customers are responsible for any VAT or import duties / fees on their order.
Domestic orders
Ideally you should receive your order within a week of shipping. If the link to the tracking number is not working, occasionally they only track at delivery. Don’t panic if you got a tracking number and the link isn’t working immediately.
International shipping
We do not provide tracking for international orders. We can get you a customs number but have found the cost of shipping internationally with tracking is prohibitive.
The minimum transit time for international shipping is 3-4 weeks (even to Canada).
We have had shipments to China take up to 8 weeks. If you haven’t gotten your order within 4 weeks of the shipping confirmation send us a quick e-mail.
Shipping costs are carrier calculated and are linked through the chosen carrier website.
Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; The Oatmeal has no control over these charges, nor can we predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates and costs.
Sizing info https://www.nextlevelapparel.com/index.php/sizing-specification
Other mishaps
Any changes in an address require a reshipment fee.
If you have given us an incomplete/ incorrect address and your item is lost and/or returned, we will require that you send us the money for the reshipment. Minimum charge for a reshipment is 1.99+
If your order is lost in transit you will be given the option of a reshipment or refund for the missing items (less the shipping fees) . Once we have reshipped once we are unable to reship for a third time or offer a refund.
Other Merchandise Returns
We will issue refunds for customers who aren't completely satisfied with our products, but we require that you ship the product back to us before we will process the refund, less the shipping . Please include the original invoice or order number. For items with free shipping there is a 30% restocking fee.
No returns/refunds after 60 days.
Any other order related concerns must be addressed within 60 days
No refunds/returns after 60 days
Return to
OatmealSupport
14424 59th Pl W
Edmonds Wa 98026
Damaged Products
If your product is damaged during shipping, we ask that you take a photo of the damaged product and email it to us. Once we receive the photo, we’ll send you a replacement free of charge.
